A managing business consultant of 45 years experience with extensive subject matter expertise in it services management itsm and itil methods processes strategic technology infrastructure planning and developing cost effective solutions to meet customer business requirements. Itil service management specialist.
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Itil service management cv. This included a technical advisory board tab and change advisory board cab and standard change request form used for all changes. Itil v3 intermediate level certification including service strategy or service design service transition service operations or continual service improvement 6 it service management analyst resume examples samples. Hands on experience with industry standard itsm tool implementations remedy servicenow jira and etc with servicenow experience as an added advantage. Possess a solid background in the analysis documentation and planning of large scale information systems development for software in healthcare banking and transport. Responsible for the day to day operations and process improvements for the williams information technology service center. Resumes for this position highlight such duties as setting client expectations during the onboarding to ongoing it service delivery managing datasets for reporting tools that provide reports from the companys sql databases and reviewing strategic technology.
How much does a resume writing service cost. Experienced in program management for 30 projects towards process improvement. Itil service management process manager may 2010 to dec 2012 williams it service center at williams company. Implemented itil compliant change management process using standard it infrastructure library itil and it service management itsm methodologies. Itil process owner for incident problem and knowledge management. 663 334 670 email.
9010 north 104th place. 123 main street san francisco ca 94122. Itil service management certificate qualified preferred strong knowledge and understanding of it technology areas within projects and operations experience working in a multi vendor it sourcing environment preferred experience leading service management teams internal andor 3rd parties good commercial and business awareness. An mnc organisation in malaysia is looking for itil service management specialist to join them in the kl office. Experienced in itil process implementation service delivery pmo it governance processes. It service managers design create and maintain it services either within the organization they work for or for external customers.
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