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Itil process consultant resume. Independently develop analyze manage and publish kpismetrics to be used to measure the effectiveness and efficiency of the in scope itsm processes. Itil service management process manager may 2010 to dec 2012 williams it service center at williams company. Itil process owner for incident problem and knowledge management. Whether yourelooking for inspiration to put on your resume or youre in the process of switching careers. 9010 north 104th place. Knowledge request incident event and change management functions.
Process definition and implementation. Cognizant technology solutions. Consultant wyndham hotel groups nj. A managing business consultant of 45 years experience with extensive subject matter expertise in it services management itsm and itil methods processes strategic technology infrastructure planning and developing cost effective solutions to meet customer business requirements. Responsible for the day to day operations and process improvements for the williams information technology service center. Itil v3 foundation and six sigma yellow belt certified.
Process consultant resume samples and examples of curated bullet points for your resume to help you get an interview. Provide change consulting to define scope and implement company wide business process refinement strategies communication plans and solutions. Delivered business processes requirements recommendations and solutions that guide high level resource decisions and retool operations. Provide itil best practice service management consulting at a strategic design and operational level for the customers environment understand the specific process requirements of the customer and gather the required inputs on customers people practices and processes organization structure itil tools in use as is process details on current vendors. Process consultants seek to improve an organizations efficiency and productivity by refining its strategies and infrastructure. It project program manager and business analyst with over 15 years of total it experience of which 8 years has been in leading and delivering enterprise it applications development projects.
Lead the design and development of itilitsm best practices processes and tools for mst. Hire now professional summary. Itil process and execution functions including. Typical resume samples for process consultant mention job duties like gathering data performing research identifying the problem performing data analysis developing solutions making recommendations to clients and monitoring client performance.
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